To develop the optimal technology enablement platform, Best Buy Health needed to better understand the virtual care delivery points-of-friction in the US healthcare ecosystem to better speak about serving the ecoysystem.
TKC identified and interviewed 38 thought leaders including IoT vendors, healthcare system providers, payors, and in-home & remote care providers to reveal the highest priority points-of-friction and the most significant and impactful strategies to overcome them.
Voice of Customer Interviewees: IoT Vendors
-
Jim Fidacaro
GM, Healthcare
Owlet -
Rakhee Jairamani
Principal Product Management, Telehealth
Owlet -
Chris Holt
Former Leader of Global Healthcare
Amazon -
Rick Legleiter
CEO
Adherium -
Grace Chen
Co-founder & CEO
LucidAct -
Fei-Fei Li
CEO
DawnLight -
Matt Dolan
SVP, Strategy, Corporate Development & New Markets
Dexcom -
Menahem (Meni) Shikhman
VP Business Development & Partnerships
TytoCare -
Dan Goldsmith
CEO
Tendo -
Brian Packard
CEO
Celios -
Paul Buckley
Director of Sales and Marketing, Americas
Withings -
Antoine Robillard
VP, Health Solutions
Withings -
Eran Orr
CEO
XRHealth
Voice of Customer Interviewees: Healthcare Systems & Payors
-
Joe Kimura, MD
CMO
Atrius Health -
Philip J. Ciampa, MD
Medical Director of Digital Health
Atrius Health -
Zeev Neuwirth, MD
Chief Clinical Executive for Care Transformation and Strategic Services
Atrium Health -
Prat Vemana
Senior Vice President and Chief Digital Officer
Kaiser Permanente -
Sonny Goyal
SVP, Head of Diversified Businesses & CSO
Blue Cross NC -
Tricia Garland
Strategy Director - Planning, Performance and Innovation
Blue Cross NC -
Jamey Shiels
System VP Digital Experience
Advocate Aurora Health -
John Billet
Senior Director, Digital Transformation & Architecture
Geisinger -
David Fletcher
Associate VP, Telehealth
Geisinger -
Tejal Raichura
Director, Telehealth
Geisinger -
Kim Zikowski
VP Medicine Institute
Geisinger -
Stephen Klasko, MD
President & CEO
Thomas Jefferson University and Jefferson Health
Voice of Market Interviewees: In-Home & Remote Care Providers
-
Michael Brasher
Former CEO
Mercy Virtual -
Ken Kim, MD
CMO
Alignment Healthcare -
Shannon Crotwell
Clinical Nurse Navigator of Perfect Care
Atrium Health -
Jill Waldner
Vice President
Evidation Health -
Josh Brown
Director of Virtual Health Services
Atrium Health Wake Forest Baptist -
Stephen Greene
Chief Administrative Officer & Chief of Staff
ChenMed -
Rami Karjian
Co-Founder & CEO
Medically Home -
Charles Miramonti
Senior Medical Director of Community Health
Oak Street Health
